What our Customers say...
The crew was professional, courteous, and warm, and treated our home like it was their family's. They packaged items carefully, and cleaned up afterwards better than I could have wished for. We feel extremely fortunate to have their caring team involved with the mitigation efforts in our home. Although we filled out the evaluation forms earlier, it didn't convey our deep appreciation for SERVPRO of Del Mar and for the USAA Claims Center efforts to ameliorate this upheaval in our lives. Thank you.
I would recommend them to anyone who is within their reach to use them! Professional and courteous is the least of what they do. If I ever need to use their service again, I would in a heart beat with no thought required. Thank you so much for sending them my way!
From the first call with Ralph Del Valle (Project Manager) I knew that SERVPRO was the right company to handle the restoration process. Ralph was a great person to talk to and he fully explained how the project was to proceed from each and every phase. Additionally, the restoration specialists Jose and Francisco (both work for SERVPRO) went above and beyond in the details and the level of effort they put into this project. Now that the work is complete, I can honestly say its "Like it never even happened."
My regards and a hearty thanks for a job well done. Ralph and his team were very responsive.
The flooring really improved the condos looks - Nice job!
Ralph and the whole crew were very professional and extremely helpful in resolving my water damage issues.
Ralphs whole team was excellent. Ralph is outstanding. Very prompt, knowledgeable, and kind - Very helpful in a stressful situation.
Ralph communicated explicitly regarding his plan and time frame for the work, along with his updates on conditions of the flooring and expectations for the end results. You are hearing this appraisal from a retired GC who spent part of the last fifteen years "competing" with SERVPRO for insurance abatement and restoration dollars. Ralph, his crew and the company really performed extremely well!
We first met you a few years ago when we had a problem in our home and it was during that time or working with you that we witnessed your work ethics, your commitment to your customers and we saw your determination to do the job correctly. We saw qualities in you and your company that gave us a trust in you and your company and that trust gives us confidence in calling you back again when another need arose.
We are USAA members for over 40 years. We would like USAA to know about the truly excellent service provided by SERVPRO and their personnel. We applaud USAA in its screening process that resulted in this company and their people being on USAA's approved contractor list.
Very professional company! Salomon made working with them an amazing experience.
You guys were fantastic...meticulous and very thorough. Francisco did a great job on the painting. The floors came out better than expected. The cabinets were cleaned to the point we could not smell the fire anymore. Everything was packed very carefully. No broken pieces! You did a GREAT job, and I need to thank you for that.
Ralph has worked around my schedule and explained every step to me in detail which I really appreciate. Overall I have nothing but wonderful things to say about this company and Ralph himself.
They were accommodating with scheduling and their work was exceptional and thorough.
Your professionalism and honesty exceeded my expectations
There aren’t enough great things that I can say about this company. Ralph and his crew at SERVPRO Del Mar/ Poway/ Rancho Bernardo are definitely a cut above the rest. Their caring and can-do attitude should be the industry standard. I highly recommend keeping Ralph and this particular SERVPRO on speed dial. They will not only do a great job at the task they are given, but they will also go the extra mile and beyond to take care of all their customers! Thank you Mr. Del Valle and crew for your dedication and true professionalism!!!
They have been very efficient and professional through the mitigation process with all our floor damage and disruption. We are glad for their partnership with USAA.
Our laundry room and guest room had flooded and it was just a mess in there when they first arrived. They swiftly removed all damaged areas and began treating and drying immediately. It was clear that they take pride in their work. Ralph kept me informed througout the drying process and quite frankly, couldn't have been any nicer. He obviously knows how to take care of business while keeping the homeowner comfortable along the way.
I wanted to express my complete satisfaction with SERVPRO Poway/Rancho Bernardo, in my time of need when my house flooded. From the time the flooding occurred, their team was quickly onsite within the hour and doing everything possible to prevent more damage, and to assure me everything would be taken care of. We appreciated their honesty in telling us it would take awhile to get it all back to normal, but that they would be there for us during that time.
SERVPRO has a great team! Ralph is the franchise owner, and has assembled & trained a solid team to take care of their customers. Salomon did a fantastic job as the project manager, worked as a team with the insurance adjustor and the subcontractors, and his calm demeanor inspired trust as we went from the day of the flood through remediation and the rebuilding process. Samson & Austin were extremely hard working and stone cold reliable as they showed up every day to demo the damaged areas and assist with the rebuilding process. Joe & Jose spearheaded the new construction and were masters at any work that came their way. The whole SERVPRO team came together and took great care of us every step of the way!
I highly recommend their flood remediation services to anyone in need. They go out of their way to ensure the highest level of customer service & satisfaction.