What our Customers say...

Water Damage Testimonials

He explained the entire process, which was not explained through our own insurance. Everyone involved has been so professional and pleasant to work with.

They did a great job! USAA hired the right folks.

I would like to express my sincere thanks for the great quality of service provided by your company. You were accommodating to work around my schedule. Your staff were very professional and efficient. 

The team leader Ralph Del Valle and his team did an outstanding job making sure the repairs were done right, in a timely manner and everything looked new when they were done. They were very professional and friendly and made sure I was kept informed at every step of the repair. Thank you very much!!!

Never thought I would have to use a service like SERVPRO but I had a problem and my insurance company recommended them. I am glad they did because starting with employee Ralph Del Valle is where my journey started. Ralph was very knowledgeable and explained everything thoroughly which was easy to understand.

The crew was professional, courteous, and warm, and treated our home like it was their family's. They packaged items carefully, and cleaned up afterwards better than I could have wished for. We feel extremely fortunate to have their caring team involved with the mitigation efforts in our home. Although we filled out the evaluation forms earlier, it didn't convey our deep appreciation for SERVPRO of Del Mar and for the USAA Claims Center efforts to ameliorate this upheaval in our lives. Thank you.

I would recommend them to anyone who is within their reach to use them! Professional and courteous is the least of what they do. If I ever need to use their service again, I would in a heart beat with no thought required. Thank you so much for sending them my way!

My regards and a hearty thanks for a job well done.  Ralph and his team were very responsive.

Ralph and the whole crew were very professional and extremely helpful in resolving my water damage issues.

Ralphs whole team was excellent. Ralph is outstanding. Very prompt, knowledgeable, and kind - Very helpful in a stressful situation.  

Ralph communicated explicitly regarding his plan and time frame for the work, along with his updates on conditions of the flooring and expectations for the end results. You are hearing this appraisal from a retired GC who spent part of the last fifteen years "competing" with SERVPRO for insurance abatement and restoration dollars. Ralph, his crew and the company really performed extremely well!

We are USAA members for over 40 years. We would like USAA to know about the truly excellent service provided by SERVPRO and their personnel. We applaud USAA in its screening process that resulted in this company and their people being on USAA's approved contractor list.

They were accommodating with scheduling and their work was exceptional and thorough.

Your professionalism and honesty exceeded my expectations

They have been very efficient and professional through the mitigation process with all our floor damage and disruption. We are glad for their partnership with USAA.

Our laundry room and guest room had flooded and it was just a mess in there when they first arrived. They swiftly removed all damaged areas and began treating and drying immediately. It was clear that they take pride in their work. Ralph kept me informed througout the drying process and quite frankly, couldn't have been any nicer. He obviously knows how to take care of business while keeping the homeowner comfortable along the way. 

I wanted to express my complete satisfaction with SERVPRO Poway/Rancho Bernardo, in my time of need when my house flooded.  From the time the flooding occurred, their team was quickly onsite within the hour and doing everything possible to prevent more damage, and to assure me everything would be taken care of.  We appreciated their honesty in telling us it would take awhile to get it all back to normal, but that they would be there for us during that time.

SERVPRO has a great team!  Ralph is the franchise owner, and has assembled & trained a solid team to take care of their customers.  Salomon did a fantastic job as the project manager, worked as a team with the insurance adjustor and the subcontractors, and his calm demeanor inspired trust as we went from the day of the flood through remediation and the rebuilding process.  Samson & Austin were extremely hard working and stone cold reliable as they showed up every day to demo the damaged areas and assist with the rebuilding process.  Joe & Jose spearheaded the new construction and were masters at any work that came their way.  The whole SERVPRO team came together and took great care of us every step of the way!

I highly recommend their flood remediation services to anyone in need.  They go out of their way to ensure the highest level of customer service & satisfaction.